WhatsApp Multiple Users: How to Use with ChatGuru?
Mar 6, 2024 8:17:39 GMT
Post by account_disabled on Mar 6, 2024 8:17:39 GMT
Having multiple WhatsApp users has become a necessity for many companies. This is a feature that optimizes and facilitates service, ensuring that the customer is satisfied from the beginning to the end of the conversation. However, there are many doubts about how to insert this tool into the system in the company's customer service sector. But know that, with ChatGuru, this can be solved! If you want to know how to use multiple users on your business's WhatsApp account, with the same number, be sure to follow the text until the end! Is it possible to use WhatsApp Multiple Users? whatsapp multiple users chatbot Yes, it is possible! But for this feature to work, you need to adopt ChatGuru in your business! This is a platform that brings innovation to the market and works using artificial intelligence. With ChatGuru, your company will have a customer service department like never before. And this is a great way to strengthen the fully functioning customer-company relationship. Benefits of Using ChatGuru One of the great advantages of exploring ChatGuru is being able to enjoy chatbots. These are robots that optimize customer service and respond as closely as possible to a real person. But this is not the only customer service optimization tool that ChatGuru has, as it is also possible to use it in the WhatsApp Multiple Users version, that is, using the same main company account.
This possibility is extremely important, especially for businesses that have a large flow of messages in their WhatsApp account. Using the Multiple Users Feature whatsapp multiple users optimization Using ChatGuru, you can use WhatsApp Multiple Users, offering efficient and optimized service to your customers! Have you ever thought about having a single WhatsApp account using the same phone number, which your entire team can use to serve your customers? This is totally possible with ChatGuru! Among the many options that your team can enjoy, some of the main ones are: Create custom Industry Email List permissions for each user. Delegate specific chats. Possibility to check who is online. Learning to Use WhatsApp Multiple Users It works as follows: within the ChatGuru interface, the administrator will be able to view a panel with the users will have access to all chats in the account. Here, the administrator's role is precisely to manage those responsible for each chat! Account users listed as “Normal” will only have access to the chats that have been assigned to them. Usage Example whatsapp multiple users service For example, let's say there is a customer who recently started using the company's services.
On WhatsApp with multiple ChatGuru users, the administrator is responsible for sending this call to one of the attendants. To do this, he can forward the new customer's conversation to one of the available attendants. When you do this, on the page where the agent logs in, the new chat they were assigned to answer will automatically appear. Improving Internal Communication One of the most important points of using ChatGuru is the improvement of internal communication. This is because the administrator, who has access to all chats, will be able to write notes in a specific chat, where only he and the responsible attendant will be able to view it. This option is extremely useful to avoid delays in service or even if the attendant forgets some information, as the note will be fixed there in your chat. The attendant will also be able to make notes, which only the administrator will be able to view. The practicality of this function is due to the organization, which is fundamental for any company looking to grow. This means that all roles will be clearly defined, and there will be no confusion between which attendant is responsible for which customer. Practicality in Customer Service Practicality is the main idea when we talk about customer service. This is because at a given moment when a customer contacts a company, they seek to resolve their problems.
This possibility is extremely important, especially for businesses that have a large flow of messages in their WhatsApp account. Using the Multiple Users Feature whatsapp multiple users optimization Using ChatGuru, you can use WhatsApp Multiple Users, offering efficient and optimized service to your customers! Have you ever thought about having a single WhatsApp account using the same phone number, which your entire team can use to serve your customers? This is totally possible with ChatGuru! Among the many options that your team can enjoy, some of the main ones are: Create custom Industry Email List permissions for each user. Delegate specific chats. Possibility to check who is online. Learning to Use WhatsApp Multiple Users It works as follows: within the ChatGuru interface, the administrator will be able to view a panel with the users will have access to all chats in the account. Here, the administrator's role is precisely to manage those responsible for each chat! Account users listed as “Normal” will only have access to the chats that have been assigned to them. Usage Example whatsapp multiple users service For example, let's say there is a customer who recently started using the company's services.
On WhatsApp with multiple ChatGuru users, the administrator is responsible for sending this call to one of the attendants. To do this, he can forward the new customer's conversation to one of the available attendants. When you do this, on the page where the agent logs in, the new chat they were assigned to answer will automatically appear. Improving Internal Communication One of the most important points of using ChatGuru is the improvement of internal communication. This is because the administrator, who has access to all chats, will be able to write notes in a specific chat, where only he and the responsible attendant will be able to view it. This option is extremely useful to avoid delays in service or even if the attendant forgets some information, as the note will be fixed there in your chat. The attendant will also be able to make notes, which only the administrator will be able to view. The practicality of this function is due to the organization, which is fundamental for any company looking to grow. This means that all roles will be clearly defined, and there will be no confusion between which attendant is responsible for which customer. Practicality in Customer Service Practicality is the main idea when we talk about customer service. This is because at a given moment when a customer contacts a company, they seek to resolve their problems.